1. Current status
TishMedia digital books are available for purchase through TishMedia.com via our checkout provider. Books marked as coming soon are not yet offered for sale unless a live checkout page states otherwise.
2. Digital-product refund rule
Digital purchases are generally final once the file, download link, or other access has been delivered. Digital books cannot be returned in the same way as physical goods.
That said, we want customers treated fairly. If a duplicate purchase, technical delivery problem, accidental purchase, or other genuine issue occurs, please contact us at will@tishmedia.com and include the order number and the email address used at checkout.
3. Gumroad / merchant-of-record processing
Checkout is handled through Gumroad, which acts as merchant of record for the transaction. Under Gumroad’s published policies, sellers may set their own refund terms, while Gumroad may also facilitate or issue refunds in accordance with its own policies and to help prevent chargebacks.
Customer payment disputes, chargebacks, and payment-provider rules may therefore be handled through the checkout provider in addition to this TishMedia policy.
4. Physical products
If TishMedia later sells physical books or other physical products, any product page or checkout page may include additional return or shipping terms specific to that product.
5. Contact
Refund questions may be sent to will@tishmedia.com.